A nice cup of e and a biscuit

Office workers who walk away from their desk to make a cuppa or have a chat with a colleague – even those who sneak out for the occasional ciggy are not robbing their employer of wages.

The idea that presenteeism should be used a baseline for productivity is not just crazy, it is pernicious. Peddlers of such nonsense need to be put straight immediately to stop them causing any more damage to their companies.

Most employers accept this and don’t seek to curtail it. They realise that short regular breaks are good for maintaining focus and mental agility. Unlike the occasional piece of ludicrous ‘research’ there is simply nothing to be gained by adding up the time taken by employees to clear their heads and regain focus.

However, remove the tea from the equation and all of a sudden, things look somewhat different.

Tea breaks pale into insignificance when compared to eBreaks. One survey last year suggests that nearly 2 million British workers spend over an hour every day on social media websites. More than half of the UK’s working population now accesses social media whilst at work, with a third of those (roughly six million) are spending more than 30 minutes on the likes of Facebook and Twitter.

Is this any worse than the good old fashioned tea break? Clearly many employers think so. According the Mark Ragan, 57% of US companies block employee access to social media sites like Facebook, Twitter and YouTube. But I bet they don’t have such issues with the humble tea break.

Well I think they are making the wrong call – and so does the Great Place to Work Institute. The essence of a great place to work is trust. Thirty years of experience working with the most successful organisations in the world leads the Institute to conclude that the foundation of every great workplace is trust between employees and management.

The organisational and financial benefits to any organisation of being a high trust environment are well documented. Companies that appear in the annual 100 Great Places to Work consistently outperform their peers. And according to Erin Lieberman Moran, senior VP at the Great Places to Work Institute, these companies are not blocking staff access to social media.

In a recent interview with Ragan Lieberman Moran says:

“If you are hiring great talent then you need to trust them to make the right decisions. If you’re holding them accountable to their performance, when and how they get their work done should be less important than the actual results they are delivering to the organisation”.

Brings us back to presenteeism. If you trust people and manage them well – and by that I mean keep them busy with challenging and meaningful work – their value should be measured by their results not by their presence.

I take quite a few eBreaks during my working day. OK, so my working day may be extended by a few hours beyond those stipulated in my contract in order to ensure my work never suffers, but that is my choice and quite frankly, I would not have it any other way.

I love my job, I love my profession and I love my company. Without my regular eBreaks, I suspect I’d find it difficult to maintain this level of intensity and I’m sure our relationship would suffer.

Baby on board

As a keen student of human behaviour I’m always fascinated by people’s reactions to various stimuli. I’m still perplexed by what I witnessed on the tube from Wimbledon to Earl’s Court this morning. I’m sitting opposite a fairly scruffy 16 year old schoolboy. After tinkering with his iPod for a minute of two he puts it away in his rucksack and pulls out a biology text book and starts reading in earnest.

By Earlsfield, the train is filling up and it’s standing room only. Nose deep in my own book, I nonetheless notice the young man leap up and offer his seat to a woman standing nearby. Her reward to this young impressionable teenager for this act of kindness was an “I’m fine thanks”.

Having committed to giving up his seat he took up position near the starboard doors and watched as his seat remained empty all the way to East Putney. Several standing passengers were eyeing it nervously, but none were prepared to make a move on it.

At East Putney, as the doors opened an elderly man sitting in the seat next to the vacant one left the train, at which point the woman immediately sat down in the newly vacated seat. One of the other passengers duly occupied the boy’s seat. Meanwhile the schoolboy watched on from the sidelines, probably trying to work out why the woman had behaved like this.

It’s only as she sits down that I notice the badge she is wearing on her coat.

Baby on Board

I don’t get it. She is clearly in the market for blagging a seat, otherwise she wouldn’t be wearing the badge. Why could she not have just rewarded the schoolboy with a smile and a thank-you and taken up occupation of his seat?

Instead her reward for his good manners and act of kindness (which let’s face it you don’t see so often these days from school kids) was a very public brush-off which has probably left the poor chap traumatised for life.